Nexstra provides services that assist our clients in managing the customer life cycle process. The customer lifecycle process includes customer acquisition, product sale, production and delivery, customer retention, cross and up-selling, and lapsed customer win-back. Nexstra has developed expertise and tools that offer fast implementations and high return on investment for solving these problems. For customer acquisition, retention, cross and up-selling and lapsed customer win-back, Nexstra has developed a sophisticated multi-channel communication system that can be easily tailored to our clients’ unique requirements. For product sale, production and delivery, Nexstra has developed an eCommerce system optimized for meeting the unique requirements of technology companies.
Nexstra Customer Communications Management Services (CCMS)
Nexstra’s Customer Communication Management Services (CCMS) blend consulting expertise and software tools to deliver communications using
- the right communication method,
- with the right content,
- in the right language,
- at the right time,
- to the right customer, and
- at the right frequency.
The leading campaign management companies (Oracle/Siebel, Unica, SAS, Teradata, Aprimo, Eloqua) focus on lead generation. Nexstra’s service and expertise has been developed around the problem of communicating with existing customers. Communicating with existing customers is significantly more complex and difficult to manage. Nexstra simplifies the process of designing, creating and managing communication campaigns.
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Nexstra's nCommerce Services
Nexstra’s nCommerce services blend consulting expertise and software tools to deliver a complete product fulfillment solution. Nexstra’s nCommerce system is a flexible order management / product fulfillment system optimized for solving the broader range of issues faced by technology companies including SOX compliance, license management, reseller management, employee purchase control and low order volume. Customers, channel partners and internal employees can all use the same order management system, but each can have their own configuration to control attributes such as the look-and-feel, product catalog content, purchasing workflow, and pricing. The system easily integrates with existing order management systems, HRMS, license entitlement databases, software repositories and existing fulfillment vendors to provide a complete product fulfillment solution.
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