Implement the exact business process you need!
Our system includes a sophisticated, flexible, and extensible workflow capability to model and execute your business requirements. Our workflow engine was designed knowing that the needs of every customer would be different.
- recipient completing the call-to-action task
- recipient requesting to be removed from the campaign
- recipient requesting more information or to be contacted
- bounced email
- returned letter
- Limiting the daily or weekly outbound volume - to avoid overwhelming your customer support team
- Avoiding sending the same message multiple times to the same person
- Limiting how many times a customer is contacted over a period of time - to avoid over communicating
- Complying with a "do not send" list or a communications methods restrictions list
- full programming capability available within message templates
- access any information provided in the data
- access to any campaign-level workflow information
- access any other supplemental information provided (e.g. address book)