Technology
Manage complex customer, partner and vendor notification programs
Technology companies must constantly communicate with customers, vendors and partners. Often the requirements for these communications are complex. Successfully executing a communications program is challenging. Key issues are limited availability of skilled staff and technology limitations of existing customer communications management tools.
Subscription / maintenance renewal notifications
Version upgrades notifications
License key distribution
End-of-life notifications
Customer reward program notification
Engineering change notices
“Symantec’s growing business requirements for communicating with our customers exceeded our in-house capabilities. Nexstra’s nConnect Communication Services exceed all our requirements and their technology and expertise dramatically improved our ability to effectively communicate with our customers.”
~ Gloriah Jackson
Sr. Manager, Customer Life Cycle Management, Symantec
Sr. Manager, Customer Life Cycle Management, Symantec
